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アイテム
Complaints with Target Scope Identification on Social Media
http://hdl.handle.net/10061/0002000502
http://hdl.handle.net/10061/00020005022ddf6da0-35da-401a-a1c5-72912e1775a4
| アイテムタイプ | 学術雑誌論文 / Journal Article(1) | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 公開日 | 2024-07-04 | |||||||||
| タイトル | ||||||||||
| タイトル | Complaints with Target Scope Identification on Social Media | |||||||||
| 言語 | ||||||||||
| 言語 | eng | |||||||||
| キーワード | ||||||||||
| 主題Scheme | Other | |||||||||
| 主題 | complaint | |||||||||
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| 主題Scheme | Other | |||||||||
| 主題 | dataset | |||||||||
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| 主題Scheme | Other | |||||||||
| 主題 | ||||||||||
| キーワード | ||||||||||
| 主題Scheme | Other | |||||||||
| 主題 | social media | |||||||||
| キーワード | ||||||||||
| 主題Scheme | Other | |||||||||
| 主題 | annotation | |||||||||
| 資源タイプ | ||||||||||
| 資源タイプ | journal article | |||||||||
| アクセス権 | ||||||||||
| アクセス権 | open access | |||||||||
| 著者 |
Ito, Kazuhiro
× Ito, Kazuhiro
× Murayama, Taichi
× 矢田, 竣太郎× 若宮, 翔子× 荒牧, 英治 |
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| 抄録 | ||||||||||
| 内容記述タイプ | Abstract | |||||||||
| 内容記述 | A complaint is uttered when reality fails to meet one’s expectations. Research on complaints, which contributes to our understanding of basic human behavior, has been conducted in the fields of psychology, linguistics, and marketing. Although several approaches have been implemented to the study of complaints, studies have yet focused on a target scope of complaints. Examination of a target scope of complaints is crusial because the functions of complaints, such as evocation of emotion, use of grammar, and intention, are different depending on the target scope. We first tackle the construction and release of a complaint dataset of 6,418 tweets by annotating Japanese texts collected from Twitter with labels of the target scope. Our dataset is available at https://github.com/sociocom/JaGUCHI. We then benchmark the annotated dataset with several machine learning baselines and obtain the best performance of 90.4 F1-score in detecting whether a text was a complaint or not, and a micro-F1 score of 72.2 in identifying the target scope label. Finally, we conducted case studies using our model to demonstrate that identifying a target scope of complaints is useful for sociological analysis. | |||||||||
| 書誌情報 |
en : Informatica 巻 47, 号 3, p. 335-348 |
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| 出版者 | ||||||||||
| 出版者 | Slovenian Society Informatika | |||||||||
| ISSN | ||||||||||
| 収録物識別子タイプ | EISSN | |||||||||
| 収録物識別子 | 1854-3871 | |||||||||
| 出版者版DOI | ||||||||||
| 関連タイプ | isReplacedBy | |||||||||
| 識別子タイプ | DOI | |||||||||
| 関連識別子 | https://doi.org/10.31449/inf.v47i3.4758 | |||||||||
| 権利 | ||||||||||
| 権利情報Resource | http://creativecommons.org/licenses/by/3.0/ | |||||||||
| 権利情報 | This work is licensed under a Creative Commons Attribution 3.0 License. | |||||||||
| 著者版フラグ | ||||||||||
| 出版タイプ | NA | |||||||||
